At Tetraskelion, we believe those who challenge
the way they work today will lead the way tomorrow.

Sales and Support Service

After having software, client need training and support for making product use correctly and handle it appropriately. We provide a wide array of services to cater our clients. By providing proper training and support, our clients can use software correctly and properly.

sales-and-support

What we provide to our clients

After providing software to our clients, our well-trained support team assists them. Our after-sales support provisions include training program for making use of product, online support, onsite support, offsite support, and periodic updates for software.

For ensuring the highest level of client satisfaction, we deliver—

  • Immediate support.
  • No need to wait in support queues.
  • No fee for training.
  • No extra payment for latest functionality.

Training Program

A complete training session is provided to your team till your satisfaction. Travel Training Programming steps included—

  • Training for Masters (Database).
  • Costing Training for sales person.
  • Interactive Session for sales person.
  • Operational Training for Operations.
  • Accounts Trainings for Accounts.
  • Training for the use of Admin Panel.
  • Discussions of customization of MIS reports/Quotation.

Online Support

For Support, online support team is always available for you. Team Viewer and other functionality such as FAQ online guides executives to run the software through Video Clips. If they have any query, can ask and get their resolutions within 24 hours.

Onsite Support

To fulfill the requirement of customers, we provide onsite support in which Team visits customer’s office to assist their team if they need. In This, Installation Support, Implementation Support, Data Migration Support and other supports are included.

  • We will be always stay aback of you for giving you support.
  • No need to pay for onsite support (onsite support is provided on monthly basis whenever you require).

Offsite Support

To resolve your query, offsite support option is available for you in which assistance is provided to you at your office via our support centre—

  • Telephone
  • Email
  • Chat

With this support, you can get assistance to solve your concerns in the fastest and most efficient manner.

Free Customization

Customization support is also provided.

Periodic Updates

Market conditions change continuously so update is essential for keeping up business with the market.

  • Software provides periodic update, without any cost, to introduce new functionality to its customer.
  • Our updates include latest technology.
  • We are firmly committed to regain control on travel domain and preserve its full value for software.
  • We always taking care of your ‘Data BackUp’.
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